If this happens just clear your cookies, logout and login again. It should correct the problem.
We are updating the site for the next deployment and old “cookies” can get hung up when we do this. 

With our system you must register the client using your custom URL before you can start a notarization with them. 
1. Go to your Notary Profile at cyberizeitlogin.com
2. Select the ref.link
3. Copy and paste this link in a new browser (not one you are already logged into)
4. Enter your Clients Details
5. Create a Temp Password for them

Now go back to your Notary profile and hit the Big Blue C – you should see them under my clients now.

From your Dashboard (Cyberizeitlogin.com)
1. Click New Notarization
2. Select your clients email 
3. Select Notary CC (if applicable)
4. Upload their file(s)
5. Select the Type of File being notarized
6. Enter Signers Information
      * Name (First/Last)
      * USA Address (what is on their ID is best)
      * Last 4 of SSN is Not Required! Leave blank if nothing to enter. Do not enter 0000
      * Enter their Date of Birth
      *If bypassing KBA, enter a reason
7. Add any extra witnesses needed, if applicable.
8. Hit Continue
9. Pick from
      * Save it (for you for later)
      * Send to Client (for them to pay the fees)
      * Prepay (for you to pay the transaction fees)
10. If Prepay
      *2 pop up windows
11. Pick from:
      *Send to Client – for them to schedule with you
      *Schedule it – you book it and it will notify the client

      *Notarize it – do it right now with the client.