Noah | Cyberize It, LLC

Name *

First

Last

Email *

Was the Notary a Biometric Notary? *

The PC that had this error was a *

The Internet Browser was: *

Who Started the Notarization? *

Were you the PN or was it on the Job board *

I was the Primary Notary for this client
The notarization was on the job board, no primary notary
The notarization was on the job board, it was rejected by the primary notary
The client turned off the Primary Notary for this notarization (toggle above payment method on new notarization)
Sent to approved Notaries, on the Job Board (Prof Svs Acct Only)
Sent to all Notaries, on the Job Board (Prof Svs Acct Only)
n/a didn't get this far

Did the signer fail KBA *

If the Signer Failed KBA, did it: *

When uploading the ID, how many attempts did it take to pass? *

Once you accepted the ping, were you able to see the ID in the system? *

Did this session require a witness? *

Describe what the issue is - in full detail. *

Describe what you expected the system to do - in full detail. *

Please provide a screen shot or video of the issue 1

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Please provide a screen shot or video of the issue 2

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Please provide a screen shot or video of the issue 3

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Website: https://staging-cyberzeit.codup.io/#/auth/login

Notary Login:
test_notary02@mailinator.com PASS: 12345678

Notary Login:
hyder_notary13@mailinator.com PASS: 12345678

Notary Login:
test_notary02@mailinator.com PASS: 12345678

User Login:
test_user03@mailinator.com PASS: 12345678

User Login:
NoPrimary@cyberizeitnotary.com PASS: CyberizeIt1!

Professional Services Login:
cyberizeit@cyberizeitnotary.com PASS: 12345678

First Name: JOHN
Last Name: SMITH
Street Address: 222333 PEACHTREE PLACE
City: ATLANTA
State: GA
ZIP: 30318
DOB: 02/28/1975
SSN: 112-22-3333